Shipping Policy

At Kalon.pk, we are committed to delivering your skincare essentials quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

📍 Where We Deliver

We currently ship nationwide across Pakistan via trusted courier partners.

📦 Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Saturday).

  • Orders placed after 5:00 PM or on Sundays/public holidays will be processed the next business day.

🚚 Estimated Delivery Time

  • Lahore, Karachi, Islamabad, Rawalpindi: 1–2 working days

  • Other major cities: 2–3 working days

  • Remote/rural areas: 3–5 working days

🕒 Please note: Delivery times may vary slightly due to weather, holidays, or courier delays.

💰 Shipping Charges

  • Flat Shipping Rate: Rs. 200

  • Free Shipping on orders above Rs. 2,499

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking number via SMS or email. You can track your order using the courier partner’s website.

🧾 Cash on Delivery (COD)

We offer Cash on Delivery for all orders.
Please ensure:

  • Your phone is active for courier confirmation

  • You have the exact amount ready at delivery

❗ Undelivered or Refused Orders

If an order is refused or undelivered due to:

  • Incorrect address or contact info

  • Repeated unavailability or refusal to accept

The order will be canceled, and future COD orders may require prepayment.

📬 Address Changes or Order Edits

To edit your address or order, contact us within 12 hours of placing your order:
📧 hello@kalon.pk
📱 WhatsApp 

🔄 Damaged or Wrong Product?

If you receive a damaged item or the wrong product, please notify us within 48 hours of receiving the parcel. Email us with clear pictures at hello@kalon.pk for resolution.

❓ Questions?

We’re here to help!
📩 Reach out to: hello@kalon.pk
📱 Or use our Instagram DM / WhatsApp chat for faster support.